FAQ
Common questions
Everything you need to know about GetInSync and how it helps teams make better application portfolio decisions.
Fit & getting started
- The people who answer for the software an organization runs. That includes the leaders who decide what to fund, the owners responsible for each application, and the planners who map out what comes next. None of them need to be technical to use it. Often the first champion is the person who has been asked "what do we run, and what does it cost" and does not yet have a clean answer.
- Both, and that is the point. GetInSync is built so a non-technical person can use it on day one: plain language on screen, no modelling notation to learn, and no consultant needed to configure it first. Business leaders decide what to fund. Application owners keep their own entries current without needing a licence or a technical background. The technical team gets what it needs too: the underlying model is CSDM-aligned and ServiceNow-ready, so the work you do here is not throwaway. The complexity is still there. It just is not your problem.
- Fit has less to do with headcount than with how many applications you are accountable for. If you can still hold the whole list in your head, a spreadsheet may be enough. Once it runs past fifty or so, with real money and real owners behind them, the spreadsheet stops keeping its shape, and that is the point where GetInSync earns its place. In practice that means organizations from a few hundred people up to whole governments. You can start free with one person and one workspace, then grow into more editors, more workspaces, and organization-wide rollout when you need them.
- No. A plain inventory tells you what you have. GetInSync tells you what it is worth. For every application, you see what it does for the business, who owns it, what it costs, and whether it is getting old or risky. Then it helps you make the call: invest in it, fix it, retire it, or leave it alone. The result is fewer surprises and smarter spending.
- Yes. That is the point of the TIME and PAID models built into the platform. TIME sorts each application into Tolerate, Invest, Modernize, or Eliminate; PAID turns that into an action: Plan, Address, Ignore, or Delay. Together they make the keep-modernize-replace-retire conversation about evidence, cost, and ownership, not gut feel.
TIME & PAID Assessment
- A TIME assessment is a simple way to evaluate each application in your portfolio. Applications are categorized as Tolerate, Invest, Modernize, or Eliminate so leaders can quickly see which systems are stable, which need attention, which should evolve, and which may no longer be worth keeping.
- TIME helps you assess the application: Tolerate, Invest, Modernize, or Eliminate. PAID helps you decide what to do next: Plan, Address, Ignore, or Delay. Together, they help teams move from portfolio visibility to practical action.
- No. GetInSync is built to help teams start with what they have and improve clarity over time. A useful application portfolio does not require perfect data before the first decision can be made.
- It depends on the size and quality of your application list. Many teams can begin seeing useful patterns quickly once applications are entered and assessed. The goal is not perfection on day one; the goal is to create enough clarity to support better conversations and better decisions.
Pricing & plans
- Yes, for as long as you use it. Freemium gives one user one workspace, with no paid commitment and no countdown. It is capped on edit users, workspaces, and monthly AI, and carries GetInSync branding on your outputs. There is one condition, and it is about dormancy rather than time: if the workspace goes unused we email you a warning at 45 days and archive it at day 60. Keep using it and nothing switches off. You also get City of Riverside, a fully populated sample portfolio in its own sandbox that does not count against your workspace, so you can see a finished portfolio before you load a single application of your own. Request access, load some of your applications, and see the value before you commit to anything. If you want a guided start instead, Enterprise includes implementation support: we help you load a real set of applications and arrive at your first clear picture together.
- You buy GetInSync as one plan for your whole organization. Freemium and Plus differ mainly in scale - how many people can edit and how many workspaces you run - while Enterprise adds organization-wide capabilities the smaller plans do not carry, such as SSO, API and system integrations, and live SharePoint publishing. Applications and view-only users are unlimited on every plan, so the people who only need to see the picture never cost you a seat. There are three plans: Freemium, Plus, and Enterprise. Freemium is free forever for one editor. See current plans and prices. GetInSync is always sold through a partner, and we work with your current preferred partner if you have one: they become your account of record, and onboarding happens directly with your team and your partner together. Freemium and Plus stay fully self-serve either way, so getting started never waits on that relationship being set up first. Don't have a partner yet? Not a problem: we will set you up with one of our premium partners to work with. If you would like to refer GetInSync to people you work with, see our referral program.
- Paid plans are billed once a year. We show Plus as a monthly figure so it is easy to compare, but it is charged annually. Freemium is free forever, with no card needed.
- By edit users and workspaces, not by application count. A workspace is where a team manages its portfolio, assessments, and roadmap. An edit user is someone who can actually change data: add applications, run assessments, edit the roadmap. Freemium includes one of each; Plus includes five of each; Enterprise is unlimited on both. Everything else is unlimited on every plan, including Freemium: applications, view-only users, portfolios, and dashboard access. So the people who only need to see the picture, and the size of the portfolio itself, never drive your price. Only the number of people doing the editing and the number of workspaces you are running do. See current plans and prices for the exact figures.
- Yes, at two levels. On Plus, GetInSync's own branding comes off your reports and outputs, and your own branding goes in its place. On Enterprise, white labeling goes further: configurable, white-label branding across the platform itself, not just outputs. That is the level a partner or consultant reselling GetInSync to clients would typically want.
What GetInSync does
- Whatever way is easiest for you, and you do not have to pick just one. Many teams start with a spreadsheet, export, or existing application list they already have, then refine it as they assess and plan. You can also enter applications yourself on simple screens, let the built-in assistant draft the details for you, or pull from systems you already use, such as ServiceNow. Our onboarding services are built around meeting you where you are, not asking you to start over: loaders and templates shaped to the data you already have, evolution rather than revolution. And because a portfolio is never really finished, we build in patterns that keep that data evergreen, so the picture you get on day one is still accurate months later.
- Partly today, with more coming. An application record in GetInSync already describes something the business recognizes (Payroll, Case Management, Citizen Services) rather than a server or a piece of software, so the mapping starts one level higher than most tools. You can also tag each application with a category and group applications into portfolios that mirror how your organization actually thinks: Finance, Citizen Services, a department, a programme. A fuller capability map (with capabilities as their own first-class layer, wired into dashboards and roadmaps) is on our roadmap, not shipped yet. Today's version gives you categories and portfolios; treat anything beyond that as coming, not current.
- Yes, both, and connected to each other. Every technology product tracks its vendor lifecycle: mainstream support, extended support, end-of-life, unsupported. Tag that technology to an application's deployment and its lifecycle status rolls straight up into that application's health picture, so you can see in one view how many deployments are running something end-of-life or unsupported, and which applications that touches. Risk works the same way, from a different angle: technical risk and business criticality feed the PAID assessment (Plan, Address, Ignore, Delay), so you see impact plotted against risk, not just a lifecycle badge in isolation. Crown Jewel status flags your highest-criticality applications so they do not get lost in a long list. Nothing here needs a manual tracking sheet. Update a technology product's lifecycle dates once, and every application built on it reflects the change.
- Yes. GetInSync includes an assistant you can ask in plain words, like "which applications cost us the most" or "what is getting old." It answers from your own information in seconds. Your data stays yours and is never used to train any outside system. The assistant sticks to your applications, their costs, and their risks, and politely leaves other topics, such as staffing or payroll, alone.
- Yes. GetInSync is designed to fit alongside what you run today, not replace it. You can move information in and out with a simple spreadsheet right now, and we include a toolkit that helps you line your records up with ServiceNow. A direct, two-way connection with ServiceNow is the next thing we are building, with other systems to follow.
How it compares
- Because a spreadsheet cannot tell you whether it is still true. It will hold the list happily enough. What it will not do is tell you which copy is current, who changed that number, or when anyone last checked. So the questions that matter get slow and uncertain: what do we spend with this vendor, who owns this application, what is running on something unsupported? GetInSync keeps one version everyone works from. Each application has an owner who can keep their own entry current, so the picture stays fresh without one person chasing everybody else. Cost, ownership, and condition sit together, so a question like total spend by vendor is a click rather than an afternoon. This is not really an argument against spreadsheets. It is what happens when the list gets big enough that keeping it accurate becomes someone's second job.
- A CMDB records what is running (servers, databases, network gear): the infrastructure your discovery tools can find on their own. GetInSync records what all of it means to the business, which no discovery tool can work out for itself. Discovery can tell you a database server is running an unsupported version. It cannot tell you that the server sits behind your permit system, that three departments depend on it, that it is one of your critical systems, or what it costs you every year. That understanding lives in people's heads and in spreadsheets. GetInSync gives it a home. We stay deliberately out of CMDB territory: no hostnames, no IP addresses, no hardware details. Those belong to discovery. We work one level up: the application, where it is deployed, and the technology it depends on. So we will tell you that fifteen deployments still run an unsupported database version; your CMDB tells you which servers those are. Together, that is the complete picture.
- A few different categories, depending on what you are comparing us to. Enterprise architecture tools like Orbus, LeanIX, and Ardoq model relationships and capabilities, but often treat cost as an afterthought, and can take months of consultant-led configuration before you load your first application. GetInSync puts cost, ownership, and lifecycle at the center from day one, and gets you a real picture in weeks. ServiceNow APM is different: we are not really a competitor there, we are a complement. GetInSync is CSDM-aligned out of the box, so if you already run ServiceNow, or plan to, we help you get clean application data in place faster and cheaper than configuring ServiceNow APM from scratch. The path is designed to work either way: start with us and graduate to ServiceNow when you are ready, or keep running both side by side. For most organizations today, the real competitor is not another vendor. It is a spreadsheet: multiple versions, no audit trail, no one sure which one is current. That is the gap GetInSync actually closes.
- A PSA runs your business: tickets, time, contracts, invoices. It tracks who did what work for which client, and how it gets billed. GetInSync answers a different question, on the other side of a line most providers never cross. Most MSPs and consultants stop at the infrastructure: the devices, the network, the service desk. The applications your clients actually run their organization on sit outside that scope: what each one does for the business, who owns it, what it costs, and what technology runs underneath it. That is exactly what GetInSync covers: your client's application portfolio, and the technology running it. So it is not a replacement for your PSA. It is the conversation your PSA was never built to support. The PSA tells a client what work happened last month. GetInSync tells them which applications deserve investment next year, and puts you in the room for that decision.
Trust, security & maturity
- Not yet, though we are actively working toward it. We are building directly toward SOC 2 Type II certification: the audit period covering our security controls began in February 2026, and we are accumulating the evidence a Type II audit requires. Our internal self-assessment already confirms these controls meet Type I-level design criteria. Separately, GetInSync already runs on SOC 2 Type II-certified infrastructure (Supabase/AWS). If SOC 2 is a hard requirement for your procurement process today, get in touch and we will tell you exactly where things stand.
- Because we built GetInSync to fix a specific kind of waste: the kind that comes from nobody actually knowing what they are running. Every organization we have worked with has the same quiet problem underneath the visible ones. The application nobody remembers approving. The contract renewing itself because no one owns the decision. The outage that catches everyone off guard because the dependency was never written down anywhere. That is not a technology gap. It is a communication breakdown between the people who run the software and the people who depend on it, and it is expensive in ways that rarely show up on the same line of the budget. Money leaks out through duplicate tools and missed renewals. Reputation erodes one preventable outage at a time. Underneath both, employees and customers feel the drag of systems nobody is quite accountable for. GetInSync proves its value by closing that gap, not by adding another dashboard to ignore. Every application gets an owner, a cost, and a condition, in one place everyone can see, so the decision about what to invest in, fix, retire, or leave alone gets made deliberately instead of by default. You see the return in weeks, not months, because there is no lengthy setup between you and that first clear picture. And you see it compound: fewer surprises, fewer renewals nobody meant to keep paying for, and a technology organization the rest of the business actually trusts to have the answer when it is asked.
- It depends on your organization, but it comes from three places, and you can size all three yourself. The first is cost avoidance: the renewals nobody meant to keep paying for, the duplicate tools running side by side because nobody had the full picture, the redundant applications that quietly cost money every year they stay switched on. Most organizations carry at least one of these somewhere in their portfolio, whether or not they have surfaced it yet. The second is risk reduction. Every application running on something end-of-life or unsupported is a cost waiting to happen, whether that is an outage, a compliance finding, or an emergency migration under pressure. Seeing that exposure before it becomes an incident is worth more than any single number can capture. The third is time. Hours that used to go into chasing owners for an answer, reconciling spreadsheet versions, or building a one-off report for a budget review go away, because the picture is already current and already shared. We do not publish a single ROI percentage, because the honest answer depends on how much of that waste your organization is currently carrying. What we will say is that a good application portfolio initiative finds its first concrete saving inside the first month, well before the annual cost of the platform itself. That is the bar GetInSync is built to clear: no lengthy setup, no configuration project, nothing standing between you and a real answer.
- Newer, and built deliberately that way. GetInSync is a purpose-built platform, not a legacy enterprise architecture tool with cost and ownership bolted on as an afterthought. That means less baggage, but it also means we are earlier in our journey than a twenty-year-old EA vendor. What that looks like in practice: the platform is live today, CSDM-aligned from the ground up, and self-serve from Freemium. We are actively working through the compliance milestones (see "Are you SOC 2 certified?" above) that larger, longer-established enterprises expect, rather than claiming we have already ticked every box. If a specific maturity question matters to your evaluation, ask us directly and we will tell you exactly where things stand.
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