For ServiceNow teams
Your CSDM accelerator
Most CSDM programs stall at Foundation. GetInSync is built on ServiceNow's CSDM data model, so your team reaches the Crawl stage faster than working in ServiceNow directly, without waiting for a clean CMDB.
Why most CSDM programs stall
Teams rarely get stuck at Foundation for a technical reason. They get stuck on sequencing, scope, and complexity.
Waiting for a perfect CMDB
Teams spend months on data quality before building any portfolio structure. Crawl needs a usable CMDB, not a perfect one.
Treated as a CMDB project
Handed to the configuration team, CSDM produces technical outputs while leadership still can't answer basic portfolio questions.
Configured in ServiceNow directly
The CSDM metamodel is complex to stand up. Programs stall in configuration instead of moving to decisions.
How GetInSync accelerates your CSDM journey
GetInSync hides the complexity of CSDM so you spend your time on decisions, not metamodel configuration.
Built on the CSDM model
Business applications, deployment profiles, IT services, and software products map one-to-one to their ServiceNow CSDM equivalents.
Plain-language, not metamodel
Your team answers simple questions about their applications. The data lands in the right CSDM structure automatically, with no custom objects to build.
Start without a clean CMDB
Reach Crawl with clear ownership, basic lifecycle, and cost data. Maturity improves in parallel, not as a prerequisite.
Nothing thrown away
Whether you run ServiceNow today or plan to, the work you do in GetInSync syncs straight into CSDM when you're ready.
Built on the CSDM data model
| GetInSync | ServiceNow CSDM |
|---|---|
| Business Application | cmdb_ci_business_app |
| Deployment Profile | cmdb_ci_service_auto (Application Service) |
| IT Service (Shared) | service_offering (Technical Service Offering) |
| IT Service (Local) | cmdb_ci_service_technical (Technical Service) |
| Software Product | alm_product_model (Software Model) |
The work you do in GetInSync maps directly to CSDM, so it is never thrown away when you sync.
What reaching Crawl unlocks
Crawl is the milestone where the value of CSDM first becomes visible to leadership, and where budget conversations shift from "trust us" to "here's the evidence."
- ✓ A single view of every application, its owner, cost, and TIME rating
- ✓ Evidence leadership can act on, not a configuration artifact
- ✓ A CSDM-aligned foundation that syncs to ServiceNow when you're ready
Go deeper
The CSDM Crawl Guide
The five stages of CSDM maturity, what holds teams at Foundation, and exactly what reaching Crawl requires. A practical read for anyone planning their CSDM journey.
Read the CSDM Crawl GuideReady to accelerate CSDM?
Get in touch and we'll walk through where your portfolio stands today and what reaching Crawl looks like for your organization specifically.