Product
Your application portfolio.
Finally under control.
GetInSync gives IT leaders a clear picture of every application they run - what it's worth, what it costs, and what to do about it.
Overview
Open GetInSync and it already knows what needs your attention
Overview is your command center. Instead of a blank dashboard, it surfaces the actions that matter, answers plain-language questions, and rolls up every workspace into one view.
Ask in plain language. GetInSync answers from your live portfolio.
What needs attention, surfaced automatically
GetInSync watches your portfolio and flags the actions that matter, ranked by urgency, each one click from being handled.
- Critical $78,000 of Microsoft 365 E5 is unassigned, sitting with Information Technology Review
- Critical $36,000 of Adobe Creative Cloud is unassigned Review
- High Cloud Hosting renewal expired 20 days ago Review
- High 14 applications are missing assessments Assess
One roll-up of your whole portfolio
Spend, assessment coverage, renewals, and the tech-debt queue, aggregated across every workspace.
$4.45M
of $10.27M budget · 43%
39 / 53
applications assessed
7
renewals in 12 months · 1 overdue
9
in the tech-debt queue · 5 Address · 4 Delay
Application Health
How every application earns a TIME rating, then a PAID priority
Application Health is where assessment happens. Each application is scored through two short, weighted questionnaires. Together they produce its TIME rating, then PAID turns that rating into a ranked next step.
Two assessments. One clear rating.
Every application is evaluated from two angles, each a set of 1–5 questions with configurable weights that you set once and apply across every workspace.
Business assessment
10 weighted questions on value, criticality, adoption, and strategic alignment.
Produces Business Fit
Technical assessment
14 weighted questions on architecture, quality, stability, and security.
Produces Tech Health
Straight from the assessment wizard:
How directly does the application support your organization's strategic goals, service delivery, or compliance obligations?
- 1 None Not tied to any organizational goal; little or no recognized business value.
- 2 Low Limited or indirect link to organizational goals; contribution is marginal or secondary. ✓
- 3 Indirect Supports general operations but is not directly aligned with strategic objectives.
- 4 Aligned Clearly supports one or more strategic goals or enables key outcomes such as program delivery or compliance.
- 5 Essential Directly enables or is required to achieve a core strategic goal or mandated outcome.
How modern and desirable is the underlying hosting architecture?
- 1 Legacy Monolith Mainframe or heavy, non-standard hardware; rigid footprint.
- 2 Legacy Client-Server Thick-client dependency; heavy server footprint; hard to scale.
- 3 Virtualized N-Tier Standard virtual machines (Infrastructure as a Service); manual scaling. ✓
- 4 Containerized Container technology (Docker); localized footprint; automated scaling.
- 5 Cloud-Native / SaaS Serverless functions or Software as a Service; zero infrastructure footprint.
Example answers shown for one application. GetInSync weighted-averages all 10 business and 14 technical scores into a single Business Fit and Tech Health.
The result: a TIME quadrant
GetInSync plots Business Fit against Tech Health and drops each application into one of four quadrants, so across the whole portfolio you can see what to keep, improve, tolerate, or retire.
Tolerate
Low fit · healthy tech
Invest
High fit · healthy tech
Eliminate
Low fit · poor tech
Modernize
High fit · poor tech
Add criticality. Turn a rating into a priority.
A TIME rating describes an application's condition. PAID decides what to do about it first. GetInSync reuses the same assessment data and weighs in each application's criticality, how much the business depends on it, to score Impact against Technical Risk.
From Step 1
TIME rating
Weighting
Criticality
Result
PAID action
Plan
High impact · low risk
Address
High impact · high risk
Ignore
Low impact · low risk
Delay
Low impact · high risk
The result: a ranked next step
Every application lands on a PAID action, Plan, Address, Ignore, or Delay, turning your portfolio from a picture into a prioritized plan your team and leadership can act on.
Tech Health
Know the real technology under every application, and whether it's still supported
Tech Health tracks the stack behind each app, operating systems, databases, web servers, and frameworks, and checks every version against the vendor's lifecycle calendar. End-of-life risk surfaces itself instead of hiding in a spreadsheet.
- Financials Windows Server 2019 Extended Support Oracle Database 19c Extended Support
- Computer-Aided Dispatch Windows Server 2022 Mainstream SQL Server 2022 Mainstream
- Records Management SQL Server 2016 End of Support
Lifecycle intelligence
Tag a technology once and GetInSync looks up the vendor's published dates, then keeps them current.
Microsoft SQL Server 2016
Mainstream ended Oct 2021
Extended Support ended Jul 2026
Now End of Support
Risk that surfaces itself
When a version reaches end of life, every dependent app is flagged automatically, with its blast radius.
SQL Server 2016 · End of life
15 deployments · 12 applications
6 workspaces · 4 crown jewels
We detect the risks. GRC tools manage the response.
Standards conformance
Set your approved technologies and every deployment is graded against them, aligned to the ServiceNow Technology Portfolio.
Roadmap
Turn decisions into a funded plan your whole organization can see
Roadmap is where assessments become action. Capture ideas, shape them into initiatives, group them into funded programs, and track the money and the timeline, all from one source of truth.
Four views. One plan.
The same initiatives, seen the way each audience thinks. Switch views without touching the data.
Ledger
FinanceForecast, committed, realized, and CapEx per initiative.
Gantt
LeadershipEvery initiative on a timeline, color-coded by theme.
Kanban
DeliveryIdentified, Planned, In Progress, Completed at a glance.
Grid
PrioritizationRanked by priority, theme, cost, and commitment.
Every initiative carries a theme that color-codes it across all four views: Risk Optimize Growth
Programs
Group initiatives into funded programs with a budget, run-rate, and theme.
67% used · 4 initiatives
Scorecard
Assessment findings across five domains, scored by severity, that feed the pipeline.
Ideas
Capture suggestions from anyone, review them, then promote the good ones into initiatives.
IT Spend
See where every IT dollar goes, and what's about to renew
IT Spend aggregates cost across every workspace and holds it to account: what's budgeted, what's actually being spent, and where the two don't match.
Total Budget
$10.3M
across 18 workspaces
True External Spend
$4.5M
43% of budget
Remaining
$5.8M
Healthy
Budget Alerts
0
all workspaces healthy
Budget vs. actual, per application
GetInSync compares every application's budget to its real run rate and flags the gaps, including the apps quietly spending real money with no budget assigned at all.
- CAD / RMS Platform $230.6K $386.1K -$155.6K Over Critical
- GIS Platform $345.5K $345.5K $0 Tight
- Emergency Response System $0 $176.0K -$176.0K No Budget
- Financial System $0 $148.5K -$148.5K No Budget
- Records Management $121.0K $130.5K -$9.5K Over
Status flags every application at a glance: Over Critical, Over, Tight, or No Budget.
Renewal radar
Every contract's next renewal, surfaced early, so nothing auto-renews by surprise.
3 renewals need action
Slice spend any way
Group the same spend by item, application, vendor, portfolio, or renewal month, and roll it up by vendor.
Vendors
Know what every vendor really costs, and what you're paying for but not using
Vendors reconciles what you're contracted for against what's actually reaching applications, so the money that isn't flowing anywhere stops hiding.
Allocated to Apps
$3.25M
flowing to operational apps
Contracted
$3.67M
across 52 vendors
Stranded
$419.8K
not allocated to any app
Vendors with EOL Tech
0
end-of-support products in use
Contracted vs. allocated
Every dollar you're contracted for either reaches an application or sits stranded. GetInSync shows the split at a glance.
$419,800 is contracted but not allocated to any application — spend leaving the building for nothing in use.
EOL exposure
Vendors inherit their products' lifecycle status. When a product reaches end of support, its vendor is flagged, so contract and risk conversations happen in one place.
Running SQL Server 2016 · end of support
Renewals & owners
Every vendor's next renewal, primary contact, and status, so contracts don't lapse and someone always owns the relationship.
Renews Jan 14, 2028 · in 543 days
Explorer
One view of every application. Every signal, together.
Explorer is where the whole platform converges: TIME, PAID, tech health, criticality, cost, and ownership for every application, on one filterable screen.
53
Applications
33
Crown Jewels
46
Avg Tech Health
45
Avg Business Fit
$5.1M
Est. Tech Debt
$2.8M
Annual Run Rate
Every signal, one row
No more stitching the picture together across tools. Each application's full profile sits side by side, searchable and sortable.
| Application | TIME | PAID | Tech Health | Criticality | Worst Lifecycle | Tech Debt | Owner |
|---|---|---|---|---|---|---|---|
| ★ Computer-Aided Dispatch | Modernize | Address | 48.75 | 95 | Mainstream | $400K | P. Alvarez |
| ★ Police Records Management | Modernize | Address | 17.25 | 73.75 | Extended Support | $400K | — |
| Finance ERP | Eliminate | Delay | 30 | 25 | Extended Support | $400K | — |
| ★ Jail Management System | Modernize | Address | 47.25 | 95 | — | $400K | J. Okafor |
| ★ Integration Platform | Modernize | Address | 45 | 62.5 | — | $400K | P. Nguyen |
APM Assistant
Google your environment.
The APM Assistant lives on every screen. Ask any question in plain language, about spend, tech debt, assessments, or risk, and get an answer drawn straight from your live portfolio. No report to build, no export to pivot.
- Available anywhere, anytime, not just on a dashboard.
- Answers respect each user's access and scope.
Try asking
For ServiceNow teams
GetInSync is your CSDM accelerator.
GetInSync is built on the ServiceNow CSDM data model, so most teams reach the Crawl stage faster than they could in ServiceNow directly. Users answer plain-language questions about their applications and the data lands in the right structure automatically, Foundation → Crawl → Walk → Run → Fly. Whether you run ServiceNow today or plan to, none of the work is thrown away when you're ready to sync.
Explore GetInSync for CSDMReady to see your portfolio clearly?
Get in touch and we'll walk through how GetInSync works with your specific portfolio - no slides, no pressure.